By booking subscription services, clients agree to a minimum 12-month contract with Now Gardening.
The contract begins on the date of the first service and remains active for 12 consecutive months.
At the end of the 12-month term, the contract will automatically renew for another 12 months unless the client provides written notice of cancellation at least 30 days before the renewal date.
Early termination of the contract is not permitted unless otherwise agreed in writing by both parties.
Service Provision
Gardening services are offered for pre-booked durations of 1 hour, 2 hours, 3.5 hours, or 7 hours.
Services are performed by a team of two gardeners, including one senior gardener, and include time for loading and unloading within the booked duration.
The team will confirm client priorities upon arrival to ensure realistic expectations are set based on the scheduled timeframe.
The scope of work is limited to garden maintenance tasks and excludes heavy digging, tree work, and non-gardening tasks.
Arrival times may vary by up to 1 hour due to unforeseen circumstances such as traffic or delays. Clients will be notified if delays exceed this window.
Service Standards
The gardening team will arrive in uniform and equipped with professional-grade tools to ensure high-quality service.
Services are provided as agreed upon during booking. Adjustments may be made on-site to accommodate immediate garden needs but within the limits of the booked duration.
Waste Policy
Waste Disposal During the Service
Any green waste generated during your gardening service will be placed in your provided green waste bin, if available.
Your booking includes a limited number of waste boxes (77cmx54cmx46cm) based on the service duration
1–2-hour appointments: 1 waste box included
Half-day appointments (3.5 hours): 2 waste boxes included
Full-day appointments (7 hours): 4 waste boxes included
Additional Waste
If the green waste exceeds the included amount, additional waste boxes will be used and charged at £9.99 per box.
If the total waste exceeds 4 boxes, it will be categorized as a half load(£80) or a full load (£160) transit size van, which will be collected by our designated waste partner upon verbal confirmation from you the client.
Additional charges for excess waste will be automatically billed to the payment method on file and receipt provided via email.
Opting Out of Waste Removal
If you do not wish to be charged for additional waste, you must inform the service team at the beginning of the appointment.
Any waste left behind will be left loose in a location specified by you.
Exclusions
This policy applies only to green waste (e.g., grass clippings, leaves, small branches under 5cm in diameter).
We do not handle or remove soil, stumps, large branches (over 5cm in diameter), or any other non-green waste.
Payment, Cancellation and Rescheduling
Payment for the first booking is to be made in full at the time of booking. Subsequent payments are to be debited in advance on the 1st of each calendar month for the subsequent gardening appointment. Payments are non-refundable.
The pre-booked subscription service will be viewable and manageable within the Now Gardening mobile app for the calendar year.
Clients have the flexibility to reschedule their appointment via the ‘Now Gardening’ mobile app. Rescheduling is permitted up to 48 hours before the scheduled appointment time and booking cannot be rescheduled outside of its original month.
All rescheduled bookings will be subject to availability.
Cancellations made less than 48 hours before the appointment time will be charged in full, with no refund.
Failure to provide access without prior cancellation or rescheduling will result in full-service charge.
Rescheduling by Now Gardening: In the event that we need to reschedule an appointment for any reason, including but not limited to adverse weather conditions, staff illness, or other unforeseen circumstances, we will notify the client via email or app notification. The booking will automatically be rescheduled to the next available slot. If this new booking time does not suit the client, it is the client’s responsibility to reschedule to a more convenient time using the Now Gardening app. Now Gardening is not responsible for further adjustments to the booking.
Client Responsibilities
Ensure clear and unobstructed access to the garden. If access is through the house, the client must provide floor protection to avoid time being deducted from the gardening service.
Clients must provide valid parking permits if required. If parking is not arranged and the team cannot proceed with the service, the appointment will be cancelled, and the full-service fee will be non-refundable. Delays caused by parking issues will not result in extended service time.
Ensure the property is safe for the gardening team, including notifying the team of potential hazards.
Liability
Now Gardening’s liability for property damage is limited to repair or replacement costs up to £200. Clients must report damages within 24 hours of the service.
The company is not liable for delays or issues caused by client actions, including lack of access or incomplete information.
Dispute Resolution
Disputes must first be addressed through direct communication. If unresolved, mediation or arbitration may follow. Legal proceedings will be conducted under UK law.
Each party will bear its own costs for dispute resolution unless determined otherwise by the arbitrator or court.