Terms and Conditions for Subscription Gardening Services
1. Service Provision
This agreement outlines the terms and conditions under which Now Gardening provides subscription gardening services.
Service Schedule Per Appointment: Each gardening booking within the subscription will be provided as per the details specified below:
Scope of Agreement: The service is focused on the duration of the visit, allowing for flexibility in tasks based on the garden’s immediate needs.
Team Composition: Services will be delivered by a team of two gardeners, which includes one senior gardener.
Service Duration: The duration of service includes time for loading and unloading within the booked period. The service commences upon the team’s arrival at your property and concludes when the team vacates the property.
Client Priorities: Upon arrival, the Senior Gardener will discuss and confirm the client’s priorities for the appointment and provide realistic expectations of what can be achieved within the scheduled timeframe. If priorities are not communicated for any reason, the Senior Gardener will decide which areas to prioritise.
Work Scope: The service will encompass tasks strictly within the realm of garden maintenance.
Typical Tasks: The gardening team may perform tasks including, but not limited to, lawn mowing, weeding, pruning, edging, leaf collection, dead heading and general garden maintenance.
Exclusions: The service does not include tree work or arborist services, mixed waste removal, work at heights above 10 feet, removal of branches exceeding 50mm in diameter, heavy digging, and tasks unrelated to gardening.
Total Cost of Service: The total cost will be line with the agreement upon checkout and detailed in the emailed receipt.
Job Site Address: Services will be provided at the location specified within the agreement.
Unforeseen circumstances: Unforeseen circumstances can cause slight delays in arrival. Please allow up to 1 hour either side of your appointment time for extreme situations.
Notification: Your gardener will notify you via your mobile app in case of any delays or early arrivals.
Service Team and Equipment
Arrival and Identification: The gardening team will arrive in a panel van, which is sign-written with company graphics, ensuring easy identification by the client.
Uniform and Footwear: Team members will be dressed in the official work uniform of Now Gardening and will use boot covers, when necessary, when accessing through the house. This is to maintain cleanliness and respect the client’s property.
Equipment: The team will be equipped with state-of-the-art electric commercial-grade gardening power tools and all necessary hand tools to carry out gardening tasks. The use of electric tools helps in minimizing noise pollution and enhancing environmental sustainability.
Professionalism: The team’s appearance and equipment reflect Now Gardening’s commitment to professionalism and high-quality service delivery.
Service Provider Obligations
Efficiently manage the allotted time, focusing on client priorities.
Adapt services based on garden’s needs and conditions.
2. Waste Policy
Initial Disposal: Green waste generated during the service will be disposed of using the property’s allocated green waste bin.
Waste Exceeding Bin Capacity:Any waste exceeding the capacity of the client’s green waste bin will be taken in our green waste boxes (size: 77cm x 54cm x 46cm). Remaining waste beyond this will be bagged and left onsite for the client’s convenience.
Waste boxes are included based on appointment duration;
-1 Hour appointment = <1 Waste Box
-2 Hour appointment = <1 Waste Boxes
-3 Hour 30 mins appointment (Half Day) = <2 Waste Boxes
-7 Hour appointment (Full Day) = <4 Waste boxes
Removal of Additional Waste:Additional green waste can be removed and charged per additional waste box (Maximum 2 additional waste boxes per appointment)
-£4.99 per additional box
-Green waste exceeding 2 additional waste boxes will be quoted upon completion of works. Upon acceptance of quote, green waste will be collected from the property by our registered green waste carrier. Minimum charge £60+VAT.
Waste Type: The waste management covers strictly green waste. This excludes the removal of stumps, soil, or branches exceeding 5cm in diameter.
3. Payment, Cancellation and Rescheduling
Payment Due: Payment for the first booking is to be made in full at the time of booking. Subsequent payments are to be debited on the 1st of each calendar month for the subsequent gardening appointment. Payments are non-refundable.
Booking Validity: The pre-booked subscription service will be viewable and manageable within the Now Gardening mobile app for the calendar year.
Client Rescheduling: Clients have the flexibility to reschedule their appointment via the ‘Now Gardening’ mobile app. Rescheduling is permitted up to 48 hours before the scheduled appointment time and booking cannot be rescheduled outside of its original month.
Subject to availability: All rescheduled bookings will be subject to availability.
Late Cancellations: Cancellations made less than 48 hours before the appointment time will be charged in full, with no refund.
Service Provider Cancellation: The Service Provider reserves the right to cancel services due to unforeseen circumstances, such as adverse weather conditions or staff unavailability. In such cases, clients will be notified as soon as possible, and the booking will be rescheduled. Client will be notified via email and mobile App. Clients can manage rescheduled bookings through the Now Gardening app.
No show: Failure to provide access without prior cancellation or rescheduling will result in full-service charge.
4. Client Obligations
Access and Information
Clients are required to provide clear and unobstructed access to the garden and all necessary details about the site prior to the service.
If access to the garden is through the house, this may impact the actual time available for gardening. Clients should account for this when agreeing the subscription. The time required for accessing the garden through the house is included in the service duration.
Clients must ensure that valid parking permits are available for the service’s duration. Delays or complications due to parking issues will impact the service time. These delays will not lead to an extension of the booked duration.
Property Maintenance
The service team will strive to maintain tidiness however the client is responsible for cleaning the property if the only access is through the house. The gardening team’s focus will be on gardening tasks.
The client is responsible for the condition of the property and the protection of floors and walls during the service. It is advised that clients lay floor protection sheets prior to the team’s arrival to maximize gardening time.
The floor protection should be safe, not slippery, and not create trip hazards. Organizing floor protection is time-consuming and is best managed by the client to maximise gardening time. If the gardening team is required to assist in arranging floor protection, this time will be deducted from the scheduled booking duration.
The service team do not carry floor protection.
5. Liability and Dispute Resolution
Service Provider Liability
Now Gardening’s liability for any direct damages is limited to the amount paid by the client for the specific service that caused the damage.The company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, opportunity, or data.
Damage to Property
In cases of property damage directly attributed to the actions of Now Gardening’s personnel, clients must report any such damages within 24 hours of the service date for claims to be considered.
Client Liability
Clients are responsible for ensuring a safe working environment and must inform the Service Provider of any potential hazards.
Clients are liable for damages caused by their own actions or negligence.
Force Majeure
Neither party will be liable for failure to perform obligations under the contract if prevented by acts of God, natural disasters, pandemics, or other unforeseen and uncontrollable events.
Insurance
Now Gardening maintains liability insurance covering its services.
This clause outlines the process for resolving disputes that may arise between Now Gardening and the client.
- Initial Resolution Effort: Disputes will first be attempted to be resolved through direct communication. Clients should submit grievances in writing to [email protected].
- Mediation: If a dispute cannot be resolved amicably, both parties agree to engage in mediation with a neutral third-party mediator.
- Arbitration: Should mediation fail, the dispute may be submitted to binding arbitration, conducted according to the rules of an agreed-upon arbitration body.
- Legal Proceedings: Legal action may be pursued if arbitration is not viable. Proceedings will be conducted in accordance with the laws of The United Kingdom.
- Costs: Each party will bear its own costs in the dispute resolution process unless otherwise determined by the arbitrator or court.